Return & Refund Policy – arttribs
At arttribs, we take pride in creating hand-painted artwork on natural wood slices with care and attention to detail. However, if you are not completely satisfied with your purchase, we’re here to help.
Return & Refund Eligibility
- Our refund and return policy lasts 30 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Custom or personalized orders cannot be returned or refunded, unless they arrive damaged or defective.
Return Process
- Contact us at [email protected] within 30 days of receiving your order, including your order number and a brief explanation of the issue.
- If eligible, we will provide return instructions. The customer is responsible for return shipping costs unless the item arrived damaged or defective.
- Once we receive and inspect the returned item, we will process your refund.
Refunds
- If approved, your refund will be issued to your original payment method within 5-7 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
Damaged or Incorrect Items
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will replace the item or issue a refund at no additional cost to you.
If you have any questions, feel free to reach out to us at [email protected]. We’re happy to assist you!